Shipping & Returns Policy

Shipping & Returns Policy | Last Updated December 1st, 2022

 

Shipping Policy

We are happy to offer free shipping within Canada on all our Speakers, Amplifiers, Pre-Amplifiers, & Receivers. 

 

Larger items or specialty items may be subject to a weight surcharge, these items will be marked in the product description page and again on the checkout page.

 

All “Special Order” products are guaranteed to ship within a month of the order date, however, can and will ship sooner when we are able to. We will reach out to communicate dates of shipping from our warehouse and an expected delivery date.

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We ship from coast to coast in Canada via Canada Post & Canpar and on some occasions via other package carriers. Once shipped we include a tracking number to track every package and all packages must be signed for at the door when delivered.

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All packages are shipped during weekdays only, any orders placed on a Friday will be shipped out the following workday.

 

At this point in time, we can only offer shipping within Canada and do not offer international shipping.

 

For any questions, please feel free to call our office at (416) 781-1564

 

Returns Policy

Majority of Speakers, Amplifiers, Pre-Amplifiers, & Receivers purchased on our website may be returned in original packaging, un-used and un-opened for a full refund within 14 days of purchase.

 

Returns can be shipped back to our head office. Customers are responsible for shipping costs incurred during the return processes and ensuring packages arrive in good condition.

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Returns must arrive in original packaging, unused and in good condition with all packaging and accessories. If package has been opened and returned in no fault of the product or Automated Entertainment Inc, we reserve the right to charge a restocking fee of up to 20% of the item price. All returns go through the process of inspection when they come into our office before a refund is given.

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For B-stock (Open Box, Refurbished, & Showroom Demo) Please contact us if unsatisfied with product and looking to return.

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Please send all returns to:

Automated Entertainment Inc.

Returns Dept.

10 Planchet Rd. Unit #28

Concord, ON L4K 2C8

 

For any questions, please feel free to call our office at (416) 781-1564 or email us at ae@automatedentertainment.com